Communication Skills In A Virtual World

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What’s Included

  • Downloadable course guide
  • 12 mini video lessons
  • Answers to FAQs
  • Exercises for practical application
  • Resources and further reading

Course Overview

In this course, you will learn how to communicate effectively and with impact in-person, over the phone, via email, and virtually.

From crafting client emails that foster a sense of trust to exuding a powerful in-person presence, this course guides professionals in the development of the verbal and nonverbal communication skills that are critical for personal and professional success.

Learning Objectives

At the summit, you will be able to:

  • Cultivate client trust and loyalty through effective listening and communication skills
  • Master key verbal, non-verbal, and written communication imperatives
  • Employ practical techniques for speaking confidently in a public setting or meeting

Whether you’re a new professional starting your first position or a manager of a large team, this course will help you communicate clearly, confidently, and with greater impact.

Chapter Outline

  • The Importance Of Communication Skills [1.40]
  • The Seven C’s Of Effective Communication [3.37]
  • What’s The Lead? [3.07]
  • Ace Email In Three Steps [4.27]
  • How To Avoid Trouble Online [6.59]
  • Leveraging Phone Communication [3.33]
  • Increasing The Impact Of Your Verbal Communication [4.04]
  • Who Gets Heard…And Why? [5.10]
  • Learning To Speak “Off The Cuff” [4.01]
  • A Thousand Words [2.56]
  • Demonstrating Executive Presence [3.09]
  • Honing Your Virtual Speaking Skills [11.16]
  • Put It Into Practice [2.51]
  • FAQ | How Do I Make A Good Impression In A Meeting? [2.34]
  • FAQ | What Does It Look Like To “Amplify” Someone Else In A Meeting? [2.07]
  • FAQ | How Do I Respond When Someone Brings Up A Controversial Topic? [3.27]
  • FAQ | How Can I Put My Best Foot Forward When Most Of My Work Is Done By Email? [2.35]
  • FAQ | What Do I Do If I Make A Mistake In An Email? [4.32]
  • FAQ | Is It Appropriate To Text Colleagues Or Clients? [2.26]
  • FAQ | Are Handshakes As Important As Everybody Says They Are? [2.21]
  • FAQ | How Can I Come Across Well In A Virtual Meeting? Do The Same “Office” Rules Apply? [6.26]

It is not the mountain we conquer, but ourselves.

Edmund Hilary, Mt. Everest, 1953


Hiring Mountaintop Consulting to assist in my business development efforts was the catalyst I needed to move forward in marketing my practice in a meaningful way. The process was not easy, but the payoff has been significant, and the investment has proven worthwhile.

— Partner, Am Law 100 Law Firm

Mountaintop’s approach was ideal for achieving results in our division. They have completed multiple important projects for us. On each project, their consultants developed innovative, practical solutions while operating as seamless members of our cross-functional team.

— Vice President, Johnson & Johnson (NYSE: JNJ)

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Take the first steps. We can help you reach higher peaks in your career.